How to Return or Exchange a Thousand-Layer Sole Product
We want you to love your thousand layered shoes and insoles! If you’re not completely satisfied, we’ve made our return and exchange process simple and hassle-free.
When Can You Return or Exchange?
Size Doesn’t Fit:
If the size is incorrect and the product is free from stains, you can email us to arrange a return or exchange.
Quality Issues or Delivery Damage:
If the product has a quality issue or was damaged during delivery, we will send you a brand-new replacement at no additional cost.
Changed Your Mind:
If the product is brand new, unused, and free from stains, you can return it and exchange it for another style or size you prefer.
How to Proceed?
How to Proceed?
Email Us: info@thousandlayeredsoles.com
Contact us with your order details, the reason for the return or exchange, and any relevant photos (e.g., damaged item).
Pack the Product Securely:
Ensure the item is in its original condition, without stains or signs of wear.
Follow Return Instructions:
We will guide you through the return or exchange process and ensure a smooth experience.
Additional Notes:
Exchanges and replacements will only be processed if the returned product meets the conditions stated above.
Shipping for returns or exchanges due to personal preference may involve additional fees.
Your satisfaction is our priority, and we’re here to ensure you have the perfect mille-layer product for your needs. 👞✨